Frequently Asked Questions
What payment methods do you accept?
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We accept all major credit cards (Visa, Mastercard, Amex), PayPal, bank transfers, and cryptocurrency payments for Enterprise plans.
Can I change plans at any time?
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Yes! You can upgrade or downgrade your plan at any time. If you upgrade, you'll be charged the prorated difference. If you downgrade, the change will take effect at the start of your next billing cycle.
What happens if I exceed my message limit?
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If you reach your monthly message limit, you can either upgrade to a higher plan or purchase additional message packs. We'll notify you before you reach 80% and 100% of your limit.
Do you offer a free trial?
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Yes! All paid plans come with a 14-day free trial. No credit card required for the Free plan. You can test all features before committing.
Is my data secure?
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Absolutely. We use enterprise-grade encryption (AES-256) for data at rest and TLS 1.3 for data in transit. We're GDPR compliant and SOC 2 Type II certified. Enterprise plans include additional security features like SSO and SAML.
Can I use VorAI for commercial purposes?
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Yes! All our plans, including the Free plan, allow commercial use. For high-volume commercial applications, we recommend the Professional or Enterprise plans.
What's included in Enterprise support?
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Enterprise support includes 24/7 priority access to our engineering team, a dedicated account manager, custom SLAs, onboarding assistance, and quarterly business reviews.
Do you offer educational or non-profit discounts?
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Yes! We offer 50% discounts for educational institutions and registered non-profit organizations. Contact our sales team with your credentials to apply.